Buying and Care

Products ship knock-down (KD) in protective flat cartons, and we confirm exact loading quantities per model and container type so you get the best use of cube. Packaging Frames and canopies are packed separately in reinforced cartons.Corner protectors and clear labelling keep parts safe in transit.Glass or fragile parts, if any, get extra cushioning. Container loading A 40HQ is typical for mixed umbrella and furniture orders.Exact piece count per container is calculated per model dimensions.We optimise loading to lower your per-unit freight cost. Share your target models and we return a loading plan with the quotation.

Yes. Canopies, bases, cranks, and hardware are available as separate spare parts, and our support team handles both quoting and after-sales in one thread. Spare parts Replacement canopies, bases, and mechanisms are stocked by model.Common fittings and hardware ship quickly from inventory.Order the exact model code so the part matches. After-sales Share order number and photos; we confirm the cause within two working days.Warranty and paid parts are handled through the same contact.Seasonal maintenance tips are available on request. Keep your order number and a photo of the part you need when requesting spares.

Yes. We provide the product catalog, specification sheets, 2D drawings, and CAD or Revit files on request to support your specification and project planning. What we share PDF catalog and per-model spec sheets with dimensions and weights.2D drawings and CAD / Revit files for architects and designers.High-resolution images and fabric or finish swatches. How to request Send the model list or project scope you are working on.We release files under a simple sharing agreement.Updated drawings follow any design revisions you approve. Email your model list or project brief and we send the matching files.

Our materials are selected to meet REACH and relevant market standards, flame-retardant canopy options are available for contract and hospitality use, and production runs under an ISO 9001 managed system. Materials and safety Frame coatings and fabrics are chosen for REACH compliance where required.Low-VOC and heavy-metal-restricted finishes are available on request.Flame-retardant canopy fabric can be specified for hospitality projects. Factory and docs ISO 9001 managed production with incoming and outgoing inspection.Certificates and test reports are provided per market requirement.Tell us your destination market so we match the right standard. Name the certifications your market requires and we supply the matching docs.

We quote on FOB, CIF, EXW, and DDP as needed. Pricing is provided on request and reflects order volume, customization, and material index movement. Incoterms we support FOB and CIF from Ningbo or Shanghai are most common.EXW is available if you manage your own freight.DDP can be arranged for selected destination markets. How pricing is built No fixed list price is published; each project is quoted.Final price reflects quantity, finish, fabric, and the aluminium index.Validity and index linkage are shown on the quotation. Email your quantity, models, and destination port and we quote within one working day.

We commonly work on a 30 percent deposit by T/T with the balance paid before shipment, and L/C at sight is available for established orders. Standard terms 30 percent deposit to start production, 70 percent before shipment.T/T and L/C at sight are both supported.Terms for large or repeat accounts can be discussed case by case. Before you pay A proforma invoice with item, finish, and Incoterm is issued first.Balance is confirmed against the final packed order and inspection.Keep the invoice reference for tracking and warranty. Final payment terms are stated on the proforma invoice for each order.

Yes. We supply samples so you can verify build quality, colour, and fabric before committing to a bulk order. How sampling works Choose the model and options you want to evaluate.Sample cost is usually deductible from your first bulk order.Samples are produced and shipped within roughly 7 to 15 days. What you receive The actual product built to your specified finish and fabric.Matching colour chips or fabric swatches on request.Photos and measurements before the sample ships. Ask for a sample of your intended finish and fabric so the bulk order matches exactly.

After deposit confirmation, production typically runs 25 to 40 days, depending on model, customization, and order volume. What affects lead time Standard items in stock colours are faster than custom colours or branded runs.Peak season (spring and summer) can extend timelines, so plan ahead.Order volume and container consolidation also affect the schedule. Samples and repeat orders Pre-production samples are usually ready in 7 to 15 days.Repeat orders with carried tooling ship sooner than first runs.We share a confirmed timeline with the proforma invoice. Confirm your required delivery window with your inquiry so we can schedule production.

Standard items start from a modest per-model minimum, and we accept mixed-model containers so you can combine umbrellas and furniture in one shipment. Per-model MOQ Standard catalogue items usually start from 20 to 50 pieces per model.Mixed-model loading is accepted, so one container can combine umbrellas, bases, and furniture.Custom or branded runs may carry a higher minimum depending on tooling and fabric. How to plan your order Tell us the models and rough quantities; we confirm the exact MOQ per line.For first orders, a smaller trial quantity can often be arranged.Repeat orders benefit from carried tooling and faster re-runs. Send your target models and quantities and we confirm the exact MOQ for each line.

Canopies use solution-dyed polyester mesh with a PU coating for UV resistance, water repellency, and everyday outdoor use.Key fabric specsSolution-dyed yarn for stable color under long sun exposure.PU coating for water repellency and easier cleaning.Breathable mesh weave that reduces heat build-up under the canopy.What to confirm per orderExact fabric weight (gsm) and colorfastness rating for your market.UV protection factor and whether a higher rating is required.Frame and fabric color match across a multi-unit order.Tell us your required UV and weight specs and we confirm the batch before production.

We reply in English and Chinese, usually within one working day, from the same team that quotes and plans your order. Language and hours English and Chinese are both supported for quotes and support.Responses land within one working day on working days.Time-zone friendly reply windows for Europe, the US, and Asia. Who answers Sales and technical staff share one thread, no repeated briefing.Drawings, specs, and photos are exchanged directly in the thread.Complex project questions go to the engineer who owns the line. Send your question in English or Chinese; we keep one continuous thread.

On receipt, photograph the carton and item, note any damage on the delivery slip, and contact us. We arrange replacement parts or a carrier claim. What to do on delivery Take photos of the outer carton and the damaged part together.Write the damage note on the carrier's slip before signing.Keep the packaging until the case is closed. How we resolve it Send photos and order number; we confirm within two working days.Replacement parts ship from stock or via the next available lot.For concealed damage, report within the stated claim window. A photo at the dock speeds the claim far more than one taken later.

Clean and dry the units, close the canopy, store cushions indoors, and cover fixed frames. Occasional checks through the off-season prevent surprises in spring. Before storing Wipe frames and canopy; make sure both are fully dry.Remove and store cushions in a dry, ventilated space.Lower or close cantilever arms to relieve spring tension. Through winter Use a breathable cover on fixed units left outside.Clear snow load so the frame is not bent or stressed.Check monthly for pooled water or coating damage. A covered, dry store is best; if left outside, a fitted cover is the minimum.

Yes. Foris Hortus supports light customization, brand customization, and full OEM/ODM for distributors, brands, and project buyers. What can be customized Size, shape, and configuration of umbrella and furniture lines.Frame and fabric colors matched to your brand palette.Logo, labeling, and packaging for your retail or project need. How to start Share your target model, volume, and market requirements.We confirm feasibility, tooling, and lead time per spec.Pre-production samples are available before full runs. Send your spec sheet and volume; we map it to the closest production line.