Do you supply spare parts and after-sales support?

Do you supply spare parts and after-sales support?

Do you supply spare parts and after-sales support?

Do you supply spare parts and after-sales support?

Yes. Canopies, bases, cranks, and hardware are available as separate spare parts, and our support team handles both quoting and after-sales in one thread.

Spare parts

  • Replacement canopies, bases, and mechanisms are stocked by model.
  • Common fittings and hardware ship quickly from inventory.
  • Order the exact model code so the part matches.

After-sales

  • Share order number and photos; we confirm the cause within two working days.
  • Warranty and paid parts are handled through the same contact.
  • Seasonal maintenance tips are available on request.
Keep your order number and a photo of the part you need when requesting spares.

Spare parts and after-sales

We keep spare parts for every model we sell: canopies, slings, ribs, hubs, poles, bases, and hardware. After-sales support covers warranty cases and reorders so your installed products stay serviceable for years.

Programme support

For resorts and distributors we pre-kit spare packs and keep colours on file. This turns a single worn part into a quick fix rather than a replacement unit.

For multi-site clients we keep a central spare inventory so individual locations draw parts on demand, turning maintenance into a simple reorder rather than a project.

Need the full specification, a CAD drawing, or a quotation for your project? Send us your quantity and destination port at our inquiry page and our team replies within one business day. You can also reach Janet at janetwoo@zhijinghome.com or by WhatsApp at +86 132 8246 8266.