What languages do you reply in and what are your hours?
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- Issue Time
- Oct 23,2026
What languages do you reply in and what are your hours?
We reply in English and Chinese, usually within one working day, from the same team that quotes and plans your order.
Language and hours
- English and Chinese are both supported for quotes and support.
- Responses land within one working day on working days.
- Time-zone friendly reply windows for Europe, the US, and Asia.
Who answers
- Sales and technical staff share one thread, no repeated briefing.
- Drawings, specs, and photos are exchanged directly in the thread.
- Complex project questions go to the engineer who owns the line.
Send your question in English or Chinese; we keep one continuous thread.
Languages and hours
We reply in English and Chinese, and coordinate other languages through our sales team as needed. Our working hours cover Asian and European business times, and we aim to respond to inquiries within one business day.
Reaching us
Use the inquiry page for written requests, or WhatsApp for quick questions. For project timelines, email lets us attach drawings and quotes cleanly.
For time-sensitive projects, WhatsApp gets the fastest reply; for anything needing drawings or a quote, email keeps the thread and attachments organised.
Need the full specification, a CAD drawing, or a quotation for your project? Send us your quantity and destination port at our inquiry page and our team replies within one business day. You can also reach Janet at janetwoo@zhijinghome.com or by WhatsApp at +86 132 8246 8266.