What if my order arrives damaged?
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- Issue Time
- Oct 23,2026
What if my order arrives damaged?
On receipt, photograph the carton and item, note any damage on the delivery slip, and contact us. We arrange replacement parts or a carrier claim.
What to do on delivery
- Take photos of the outer carton and the damaged part together.
- Write the damage note on the carrier's slip before signing.
- Keep the packaging until the case is closed.
How we resolve it
- Send photos and order number; we confirm within two working days.
- Replacement parts ship from stock or via the next available lot.
- For concealed damage, report within the stated claim window.
A photo at the dock speeds the claim far more than one taken later.
If goods arrive damaged
Notify us within the agreed window with photos of the carton and the item, plus the packing list. We review with the inspection record and resolve by replacement parts, a credit, or a replacement shipment so your project is not delayed.
Prevention
We pack to export standard and offer pre-shipment inspection and loading photos. Good documentation at arrival makes any claim fast and fair.
Good arrival photos and the packing list let us resolve any claim in days rather than weeks, so your timeline stays intact even if a carton is mishandled in transit.
Need the full specification, a CAD drawing, or a quotation for your project? Send us your quantity and destination port at our inquiry page and our team replies within one business day. You can also reach Janet at janetwoo@zhijinghome.com or by WhatsApp at +86 132 8246 8266.