What is your return policy?
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- Issue Time
- Oct 23,2026
What is your return policy?
What is your return policy?
Because our products are made to order and shipped internationally, returns are handled case by case. The guidance below applies to standard orders; your contract terms always take priority.
| Situation | What we do | Condition |
Defective or wrong item | Replace or refund | Report within 7 days of arrival with photos and order reference |
| Damaged in transit | Assist with claim | We help with carrier documentation and proof |
| Ordered by mistake | Usually not accepted | Standard stock may be discussed case by case |
| Customized item | Generally not returnable | Unless proven defective, made-to-spec orders are final |
How to start a return
Contact us with your order reference and clear photos of the issue within the reporting window. Do not ship anything back before we confirm the case, as unauthorized returns are not accepted.
Do you accept returns on customized items?
Customized umbrellas, branded canopies and made-to-order items are produced to your specification and are generally not returnable, unless they arrive defective or materially differ from the approved sample.
Return policy
Because we manufacture to order, returns are handled case by case. If goods arrive damaged or differ from the approved sample or specification, we resolve it with replacement parts, a credit, or a replacement shipment after review of photos and the inspection report.
Preventing issues
We minimise returns through pre-shipment inspection and clear approvals. Report any discrepancy within the agreed window with photos, and we will act quickly to keep your project on track.
Need the full specification, a CAD drawing, or a quotation for your project? Send us your quantity and destination port at our inquiry page and our team replies within one business day. You can also reach Janet at janetwoo@zhijinghome.com or by WhatsApp at +86 132 8246 8266.