Buying and Care

Quotes, payment, warranty, spare parts and day-to-day care in one place. This page gathers the most common questions about buying and care into one place.

How are products packaged, and how many fit in a container?

Products ship knock-down (KD) in protective flat cartons, and we confirm exact loading quantities per model and container type so you get the best use of cube.

Packaging

• Frames and canopies are packed separately in reinforced cartons.

• Corner protectors and clear labelling keep parts safe in transit.

• Glass or fragile parts, if any, get extra cushioning.

Container loading

• A 40HQ is typical for mixed umbrella and furniture orders.

• Exact piece count per container is calculated per model dimensions.

• We optimise loading to lower your per-unit freight cost.

Products are cartoned with protective corners and, for fragile items, reinforced bracing. We plan the container layout by CBM and weight so a 20-foot or 40HQ loads efficiently, and we send the loading plan for approval.

How many fit

Counts vary by model bulk; we give units-per-container per SKU and per mix. Balanced loading of heavy and bulky items keeps your freight cost per unit low and damage rare.

Source: https://www.forishortus.com/f767308/How-are-products-packaged-and-how-many-fit-in-a-container.htm

Do you supply spare parts and after-sales support?

Yes. Canopies, bases, cranks, and hardware are available as separate spare parts, and our support team handles both quoting and after-sales in one thread.

Spare parts

• Replacement canopies, bases, and mechanisms are stocked by model.

• Common fittings and hardware ship quickly from inventory.

• Order the exact model code so the part matches.

After-sales

• Share order number and photos; we confirm the cause within two working days.

• Warranty and paid parts are handled through the same contact.

• Seasonal maintenance tips are available on request.

Programme support

For resorts and distributors we pre-kit spare packs and keep colours on file. This turns a single worn part into a quick fix rather than a replacement unit.

For multi-site clients we keep a central spare inventory so individual locations draw parts on demand, turning maintenance into a simple reorder rather than a project.

Source: https://www.forishortus.com/f767296/Do-you-supply-spare-parts-and-after-sales-support.htm

Do you provide catalogs, spec sheets, and CAD or technical drawings?

Yes. We provide the product catalog, specification sheets, 2D drawings, and CAD or Revit files on request to support your specification and project planning.

What we share

• PDF catalog and per-model spec sheets with dimensions and weights.

• 2D drawings and CAD / Revit files for architects and designers.

• High-resolution images and fabric or finish swatches.

How to request

• Send the model list or project scope you are working on.

• We release files under a simple sharing agreement.

• Updated drawings follow any design revisions you approve.

Catalogs, spec sheets, CAD

Yes. We provide product catalogs, specification sheets, and CAD or technical drawings to support your sales, planning, and approvals. These are available per model and for custom projects on request.

How to get them

Send the model list or project brief and we share the relevant files, including CAD for layout planning and spec sheets for procurement and compliance.

CAD files are especially useful for architects and contractors who need to show the umbrellas and furniture in the site plan before approvals are granted.

Source: https://www.forishortus.com/f767295/Do-you-provide-catalogs-spec-sheets-and-CAD-or-technical-drawings.htm

What certifications and compliance do your products meet?

Our materials are selected to meet REACH and relevant market standards, flame-retardant canopy options are available for contract and hospitality use, and production runs under an ISO 9001 managed system.

Materials and safety

• Frame coatings and fabrics are chosen for REACH compliance where required.

• Low-VOC and heavy-metal-restricted finishes are available on request.

• Flame-retardant canopy fabric can be specified for hospitality projects.

Factory and docs

• ISO 9001 managed production with incoming and outgoing inspection.

• Certificates and test reports are provided per market requirement.

• Tell us your destination market so we match the right standard.

Certifications and compliance

Our products are built to meet common export requirements; we can provide CE, REACH, and material or origin declarations as your market needs. Fabric meets UV and colourfastness standards suitable for commercial outdoor use.

Documentation

Tell us the destination and any special statements (wood treatment, material declarations) at order so we prepare compliant papers and avoid clearance delays.

Source: https://www.forishortus.com/f767294/What-certifications-and-compliance-do-your-products-meet.htm

What shipping terms (Incoterms) do you offer, and how is pricing quoted?

We quote on FOB, CIF, EXW, and DDP as needed. Pricing is provided on request and reflects order volume, customization, and material index movement.

Incoterms we support

• FOB and CIF from Ningbo or Shanghai are most common.

• EXW is available if you manage your own freight.

• DDP can be arranged for selected destination markets.

How pricing is built

• No fixed list price is published; each project is quoted.

• Final price reflects quantity, finish, fabric, and the aluminium index.

• Validity and index linkage are shown on the quotation.

Incoterms and pricing

We quote FOB, CIF, EXW, or DDP per your need. FOB Ningbo or Shanghai is common for best rate; CIF adds freight and insurance to your port; DDP lands goods at your door with duties handled. Price is confirmed on the proforma invoice.

Choosing terms

If you have a forwarder, FOB keeps you in control. If you want simplicity, CIF or DDP hands logistics to us. Tell us your preference and we tailor the quote.

Source: https://www.forishortus.com/f767293/What-shipping-terms-Incoterms-do-you-offer-and-how-is-pricing-quoted.htm

What are your payment terms?

We commonly work on a 30 percent deposit by T/T with the balance paid before shipment, and L/C at sight is available for established orders.

Standard terms

• 30 percent deposit to start production, 70 percent before shipment.

• T/T and L/C at sight are both supported.

• Terms for large or repeat accounts can be discussed case by case.

Before you pay

• A proforma invoice with item, finish, and Incoterm is issued first.

• Balance is confirmed against the final packed order and inspection.

• Keep the invoice reference for tracking and warranty.

Payment terms

Standard is 30 percent deposit to start and 70 percent against the bill of lading or before shipment, with flexibility for established partners. We accept T/T and can discuss methods for repeat programmes.

New accounts

First orders follow deposit-plus-balance. As we build history, we review terms and can smooth scheduling for seasonal repeats.

We confirm the exact terms on the proforma invoice so there is no ambiguity at any milestone, and we keep terms consistent for repeat seasonal orders once the account is established.

Source: https://www.forishortus.com/f767292/What-are-your-payment-terms.htm

Can I order a sample before placing a bulk order?

Yes. We supply samples so you can verify build quality, colour, and fabric before committing to a bulk order.

How sampling works

• Choose the model and options you want to evaluate.

• Sample cost is usually deductible from your first bulk order.

• Samples are produced and shipped within roughly 7 to 15 days.

What you receive

• The actual product built to your specified finish and fabric.

• Matching colour chips or fabric swatches on request.

• Photos and measurements before the sample ships.

Sample before bulk

Yes. Order a sample or a small mixed set to verify fabric, colour, build, and branding before committing volume. Sample cost is usually deducted from your first container, and we ship the exact spec you plan to order.

Why sample

A physical check removes doubt on colour and feel that photos cannot convey, and it de-risks a large order. Custom samples also confirm your artwork prints correctly.

A sample also lets your buyer or designer sign off on colour and feel before volume commits, which avoids costly mismatches on a large hospitality rollout.

Source: https://www.forishortus.com/f767291/Can-I-order-a-sample-before-placing-a-bulk-order.htm

What is your production lead time?

After deposit confirmation, production typically runs 25 to 40 days, depending on model, customization, and order volume.

What affects lead time

• Standard items in stock colours are faster than custom colours or branded runs.

• Peak season (spring and summer) can extend timelines, so plan ahead.

• Order volume and container consolidation also affect the schedule.

Samples and repeat orders

• Pre-production samples are usually ready in 7 to 15 days.

• Repeat orders with carried tooling ship sooner than first runs.

• We share a confirmed timeline with the proforma invoice.

Production lead time

Standard models run about 25 to 40 days after deposit and confirmation; custom colour, branding, or new tooling adds roughly 10 to 20 days. Ocean transit is another 20 to 45 days by destination.

Seasonal planning

Place orders 2 to 3 months before your season. We confirm a firm schedule at order and update you at each milestone so goods land in time to sell.

Booking ocean freight early in the season also protects you from peak surcharges, so planning ahead saves both time and cost.

Source: https://www.forishortus.com/f767290/What-is-your-production-lead-time.htm

What is your minimum order quantity (MOQ)?

Standard items start from a modest per-model minimum, and we accept mixed-model containers so you can combine umbrellas and furniture in one shipment.

Per-model MOQ

• Standard catalogue items usually start from 20 to 50 pieces per model.

• Mixed-model loading is accepted, so one container can combine umbrellas, bases, and furniture.

• Custom or branded runs may carry a higher minimum depending on tooling and fabric.

How to plan your order

• Tell us the models and rough quantities; we confirm the exact MOQ per line.

• For first orders, a smaller trial quantity can often be arranged.

• Repeat orders benefit from carried tooling and faster re-runs.

MOQ details

MOQ varies by product: stock models accept smaller batches, while custom colours, sizes, or branded runs carry a higher minimum to cover setup. A typical custom programme starts at one 20-foot container or an agreed mixed load.

Flexibility

First orders can sometimes be a mixed container across models, and samples are separate. Share your target list and we will confirm the exact MOQ and a path that fits a trial.

Source: https://www.forishortus.com/f767289/What-is-your-minimum-order-quantity-MOQ.htm

What fabric is the canopy made of and what are its specs?

Canopies use solution-dyed polyester mesh with a PU coating for UV resistance, water repellency, and everyday outdoor use.

Key fabric specs

• Solution-dyed yarn for stable color under long sun exposure.

• PU coating for water repellency and easier cleaning.

• Breathable mesh weave that reduces heat build-up under the canopy.

What to confirm per order

• Exact fabric weight (gsm) and colorfastness rating for your market.

• UV protection factor and whether a higher rating is required.

• Frame and fabric color match across a multi-unit order.

Canopy fabric and specs

Canopies use solution-dyed acrylic with a UV rating of 50+, a water-repellent finish, and high colourfastness (1000+ fade hours). Stitching is UV-stable and stress points are reinforced at rib tips and hub.

Options

We offer a standard colour range plus custom colours, and recycled or PVC-free fabric on request. Tell us the use (sun, rain, coastal) and we will spec the right grade and weight.

We can send fabric swatches so you can confirm the colour and hand against your scheme, which is the best way to avoid a surprise across a large order.

Source: https://www.forishortus.com/f767158/What-fabric-is-the-canopy-made-of-and-what-are-its-specs.htm

What languages do you reply in and what are your hours?

We reply in English and Chinese, usually within one working day, from the same team that quotes and plans your order.

Language and hours

• English and Chinese are both supported for quotes and support.

• Responses land within one working day on working days.

• Time-zone friendly reply windows for Europe, the US, and Asia.

Who answers

• Sales and technical staff share one thread, no repeated briefing.

• Drawings, specs, and photos are exchanged directly in the thread.

• Complex project questions go to the engineer who owns the line.

Languages and hours

We reply in English and Chinese, and coordinate other languages through our sales team as needed. Our working hours cover Asian and European business times, and we aim to respond to inquiries within one business day.

Reaching us

Use the inquiry page for written requests, or WhatsApp for quick questions. For project timelines, email lets us attach drawings and quotes cleanly.

For time-sensitive projects, WhatsApp gets the fastest reply; for anything needing drawings or a quote, email keeps the thread and attachments organised.

Source: https://www.forishortus.com/f767157/What-languages-do-you-reply-in-and-what-are-your-hours.htm

What if my order arrives damaged?

On receipt, photograph the carton and item, note any damage on the delivery slip, and contact us. We arrange replacement parts or a carrier claim.

What to do on delivery

• Take photos of the outer carton and the damaged part together.

• Write the damage note on the carrier's slip before signing.

• Keep the packaging until the case is closed.

How we resolve it

• Send photos and order number; we confirm within two working days.

• Replacement parts ship from stock or via the next available lot.

• For concealed damage, report within the stated claim window.

If goods arrive damaged

Notify us within the agreed window with photos of the carton and the item, plus the packing list. We review with the inspection record and resolve by replacement parts, a credit, or a replacement shipment so your project is not delayed.

Prevention

We pack to export standard and offer pre-shipment inspection and loading photos. Good documentation at arrival makes any claim fast and fair.

Good arrival photos and the packing list let us resolve any claim in days rather than weeks, so your timeline stays intact even if a carton is mishandled in transit.

Source: https://www.forishortus.com/f767156/What-if-my-order-arrives-damaged.htm

How should I store the umbrella and furniture for winter?

Clean and dry the units, close the canopy, store cushions indoors, and cover fixed frames. Occasional checks through the off-season prevent surprises in spring.

Before storing

• Wipe frames and canopy; make sure both are fully dry.

• Remove and store cushions in a dry, ventilated space.

• Lower or close cantilever arms to relieve spring tension.

Through winter

• Use a breathable cover on fixed units left outside.

• Clear snow load so the frame is not bent or stressed.

• Check monthly for pooled water or coating damage.

Winter storage

At season end, clean and fully dry the canopy and cushions, then store them in a dry, ventilated space. Fold canopies loosely, not cramped, to avoid crease damage. The frame can stay out with a cover, or be stored upright in a dry spot.

Check and tighten bolts, lubricate moving parts lightly, and confirm the crank or tilt works. A little off-season care means a smooth open next spring.

A protective cover through winter is the cheapest insurance for any outdoor set, shielding fabric and frame from UV and moisture during the months it is not in use.

Source: https://www.forishortus.com/f767155/How-should-I-store-the-umbrella-and-furniture-for-winter.htm

Do you offer OEM, ODM, and custom branding?

Yes. Foris Hortus supports light customization, brand customization, and full OEM/ODM for distributors, brands, and project buyers.

What can be customized

• Size, shape, and configuration of umbrella and furniture lines.

• Frame and fabric colors matched to your brand palette.

• Logo, labeling, and packaging for your retail or project need.

How to start

• Share your target model, volume, and market requirements.

• We confirm feasibility, tooling, and lead time per spec.

• Pre-production samples are available before full runs.

OEM, ODM, and custom branding

Yes. We offer light customisation, brand customisation, and full OEM and ODM. That covers colour, size, fabric, badge, packaging, and co-developed designs. Many clients private-label our proven platform.

Share your brand guide and target models. We return a customisation plan with MOQ and lead time, then a sample for sign-off before production.

For a first custom run we suggest a modest quantity to validate the market, then scale once the colour and badge are proven with your customers.

Source: https://www.forishortus.com/f767154/Do-you-offer-OEM-ODM-and-custom-branding.htm

How do I clean and care for the outdoor furniture?

Wipe frames with mild soap and water, rinse, and dry; remove cushions and keep them dry. A short seasonal check keeps the furniture service-ready.

Routine cleaning

• Use a soft cloth with mild soapy water; avoid abrasive pads.

• Rinse with clean water and dry to stop water marks.

• Brush off leaves and dirt so they do not stain the surface.

Seasonal care

• Store cushions dry when not in use for long periods.

• Touch up any coating chip quickly to block corrosion.

• Tighten bolts and check moving parts each season.

Cleaning outdoor furniture

Brush off dirt, wash frames with mild soap and water, and rinse. For slings and cushions, use a soft brush and a fabric-safe cleaner, then air dry fully before use. Avoid pressure washers on seams and coatings.

Stain and mould

Treat spots early with mild soap; for stubborn mould use a diluted vinegar rinse and sun-dry. Store cushions dry in season and use a protective cover to cut cleaning frequency.

Removable cushion covers make deep cleaning simple and let you refresh a set with new fabric without replacing the frames, extending the life of the investment.

Source: https://www.forishortus.com/f767153/How-do-I-clean-and-care-for-the-outdoor-furniture.htm

Can the umbrellas and furniture be used by the sea?

Yes. Marine-grade aluminum frames with corrosion-resistant coating and stainless hardware are built for poolside, beachfront, and high-humidity sites.

Built for salt and sun

• Powder-coated aluminum resists rust where steel would fail.

• Stainless fittings hold up under constant salt spray.

• Sealed mechanisms keep sand and spray out of moving parts.

Care in coastal sites

• Rinse with fresh water after storms or heavy salt exposure.

• Keep the canopy closed in strong wind to protect the frame.

• Seasonal checks catch coating wear before it spreads.

Use by the sea

Yes, with the right spec. For coastal sites we recommend marine-grade aluminium or stainless hardware, solution-dyed acrylic canopies, and a rinse-monthly habit to manage salt. Our coastal-rated builds are proven on resort fronts.

Care note

Salt shortens the life of any outdoor product if ignored. A quick fresh-water rinse after storms is the single most effective coastal care step.

For beachfront sites we can step up to 316 stainless fittings at no design change, the small upgrade that pays back where salt is constant.

Source: https://www.forishortus.com/f767152/Can-the-umbrellas-and-furniture-be-used-by-the-sea.htm

How do I get a quotation for my project?

Send your required quantity, the models you want, and your destination port, and we return a written quotation within one working day.

What we need from you

• Product models or a short description of the setup you need.

• Order quantity and whether it is a one-time or repeat project.

• Destination port or address so freight can be estimated.

How pricing works

• Quotation is provided on request; no fixed list price is published.

• Final price reflects order volume, customization, and the aluminum index.

• Validity and index linkage are stated on the quotation itself.

Getting a quotation

Send your model choices, quantities, colours, and destination port through our inquiry page. We return a quotation with incoterms and a spec sheet, usually within one business day. For projects, include a layout or photo so we can size the mix.

What speeds it up

The more detail you give (quantities, colours, port, target delivery), the tighter our quote. Approved artwork and confirmed specs let us move straight to a proforma invoice.

Source: https://www.forishortus.com/f767151/How-do-I-get-a-quotation-for-my-project.htm

What warranty do your umbrellas and outdoor furniture have?

Foris Hortus umbrellas and outdoor furniture carry a structural warranty covering the frame, crank or hydraulic mechanism, and canopy against manufacturing defects.

What the warranty covers

• Aluminum and steel frames against breakage and welding defects.

• Crank, pulley, and hydraulic tilt mechanisms against failure in normal use.

• Canopy fabric against premature fading and seam failure from material defects.

How claims work

• Share your order number and photos; we confirm the cause within two working days.

• Spare parts ship from stock; common parts are fulfilled within the quoted lead time.

• Commercial and coastal sites follow the same process with defined coverage terms.

Warranty scope

Our umbrellas and outdoor furniture carry a warranty against manufacturing defects on frames, mechanisms, and workmanship, with the period stated per product on the quotation. Canopies and cushions are wear items covered for material and stitching defects.

Extending life

Spare canopies, slings, and hardware keep a product in service for years beyond the warranty. We keep your colour and model on file so replacements match the original.

Source: https://www.forishortus.com/f767150/What-warranty-do-your-umbrellas-and-outdoor-furniture-have.htm