What languages do you reply in and what are your hours?

We reply in English and Chinese, usually within one working day, from the same team that quotes and plans your order.

Language and hours

• English and Chinese are both supported for quotes and support.
• Responses land within one working day on working days.
• Time-zone friendly reply windows for Europe, the US, and Asia.

Who answers

• Sales and technical staff share one thread, no repeated briefing.
• Drawings, specs, and photos are exchanged directly in the thread.
• Complex project questions go to the engineer who owns the line.