What if my order arrives damaged?

On receipt, photograph the carton and item, note any damage on the delivery slip, and contact us. We arrange replacement parts or a carrier claim.

What to do on delivery

• Take photos of the outer carton and the damaged part together.
• Write the damage note on the carrier's slip before signing.
• Keep the packaging until the case is closed.

How we resolve it

• Send photos and order number; we confirm within two working days.
• Replacement parts ship from stock or via the next available lot.
• For concealed damage, report within the stated claim window.